Data Breaches, by Industry

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Giving a memorable experience to your guests is paramount: Above and beyond service, quality amenities and passionate people who take pride in delivering authentic hospitality all add to the decision of your guests to stay with you again. Typically, check-out will be the last service interaction guests’ have with your establishment. What happens when the last memory of an otherwise fantastic experience is frustration with completing payment? Don’t let your guests’ final interaction be one of frustration – It should be seamless, from start to finish. Remember: payment is part of the hospitality experience.

Welcome to Smart Pay. Creating a great processing experience for hotels through point of sale and lodging terminals is important to us. In fact, we specialize in it. For more than 7 years we’ve catered to the processing needs of hotels across the country. We understand the unique needs of hotels when it comes to processing of payments – quick availability of funds, easy check-in/check-out, PCI solutions and data encryption, excellent service around the clock and comprehensive reporting (you may not care about reporting, but your bookkeeper will love the data we make available directly to you, promise!).

We know that chargebacks unfortunately come with the territory for hotels. We want to help. This is why we have a customer service department dedicated solely to assisting our hotels with chargeback review. Additionally, they work proactively with our hotels to cut down the number of chargebacks incurred, and how to protect your business when they are.

Take a moment to learn about our innovative and secure payment solutions, providing your customers with the payment choices they want, and allowing you to grow and better manage your business.

Payment Acceptance

Today’s diners expect the complete package: exceptional food quality and customer service each and every time. This includes ease of payment. Diners expect to be able to pay their way, quickly and without hassle. We provide direct connection to all major networks, making payments simple and hassle-free for your customers with Credit, Debit, and EBT options.

We also offer gift card and loyalty programs. These are powerful ways to attract and retain new customers! Restaurant gift cards also give visibility and help establish your most important asset – your brand.

Terminals and Gateways

Smart Pay understands payment-processing needs are as unique as your business. Whether you offer a fine dining experience with the need to add gratuity, or a fast experience at a quick establishment, we offer restaurant point of sale system software, terminals and gateways that allow you to customize payment options and processing equipment to fit your needs.

We would like to invite you to let us do what we know best, so you can continue to do what you know best – providing great food and service to your customers.

Card Data Security

The numbers done lie: Of every vertical market accepting credit cards, the hospitality industry is #1 for hacked data. The unfortunate truth is data breaches are proving to be a reality to more and more small businesses. Thieves are targeting smaller operations more and more as larger companies are adopting the necessary security enhancements to fend off attacks. Smart Pay offers TransArmor, an innovative bundle of solutions, including Encryption and Tokenization, that can be used together or separately to help protect your business and your brand from the devastating effects of a breach. Additionally, we offer cloud based solutions for data storage, be it long term, or just from check-in to check-out.

The hospitality industry is unique in that it will need to hold customer data for days, sometimes weeks at a time. When checking in a guest, their card information is collected for pre-authorization. The card data is held until the entire transaction is settled (subsequent to check-out). On average, no other industry holds customer card data longer than hotels.

Do not leave your business open to theft – We have a solution for this.

Data and Reporting

The hospitality business often means long hours of operation, and then there’s the back office work, too. With our online data and reporting system, you’ll have quick, easy, and secure access to critical reports, monthly statements, and detailed transaction data, anytime, anywhere – and without all the paper. We can retrieve sensitive card data for you, alleviating the need for storage on your end.  Yes, you’re bookkeeper will love you for this gift.